Refund policy

Return & Refund Policy

Last Updated: July 2026

At Bearly Tailor, we want every customer and plush friend to have a wonderful shopping experience.

Please carefully review the product description, size information, and product details before placing your order.

Returns

We accept return requests within 14 days after delivery.

To be eligible for a return, your item must be:

- Unused and in the original condition
- Not washed, worn, or damaged
- In the original packaging
- Accompanied by your order information or proof of purchase

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

Non-Returnable Items

Due to the nature of our products, we do not accept returns or refunds for personal reasons, including:

- Change of mind
- No longer wanting the item
- The item is not suitable for your personal preference
- The product does not meet your expectations
- Incorrect size selection by the customer

Please carefully check product measurements and details before ordering.

Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide photos or videos of the item and packaging.

We will review the issue and provide a suitable solution, including replacement or refund when applicable.

Return Shipping

For returns caused by personal reasons, customers are responsible for return shipping costs.

For damaged or incorrect items caused by our mistake, we will provide assistance.

Please do not send items back before contacting us.

Refunds

Once your return request is approved and the item has been inspected, your refund will be processed to your original payment method within 7-10 business days.

Contact Us

Email:
info@bearlytailor.com